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To meet the demands of the Information and communication technologies (ICT) profession, Information Systems professionals need a wide range of skills, including written and oral communication capabilities, identification of business problems and opportunities, and formulation of ICT solutions. This work is encompassed by the role of the business analyst (BA), who liaises between the business side of the enterprise and its service providers, including IT services. The client focussed role of the BA has merged with that of the more technically focussed Systems Analyst. This course applies systems analysis and design methods and techniques to real world problems. Information systems analysis and design methods and techniques are presented, in the context of the information systems development lifecycle. Requirements analysis, project planning and cost estimation, design specification methods, and system acquisition (via software packages) are examined. Key concepts and issues concerning the implementation and maintenance of information systems are explored. The course follows the entire design process through planning analysis design and implementation to testing and maintenance with an emphasis on ethics and professional expectations throughout. Students need to develop the knowledge and skills for determining requirements. They also need to develop design and project management skills in the context of information systems

Typical business information systems will be studied via in real world case studies which will require students to develop effective listening and reading skills. A CASE (Computer Aided Software Engineering) tool will be used for various aspects of systems modelling. Learners will also experience project management software, and use it to put project management theory into practice. Students will be assessed the application of contemporary systems analysis and design methods and techniques to real world problems. This will be done via the assignments and the final examination. Professional ethics will be explored via formative assessment. The course draws on the Business Analysts Body of Knowledge as prescribed by the International Institute of Business Analysis (IIBA).

On successful completion of this course, students should be able to:

1. analyse a business case in terms the various dimensions of feasibility and Interpret results of economic feasibility studies via financial analysis tools;
2. apply project management tools such as PERT/CPM to real world problems;
3. describe the factors a business should consider in a make (bespoke) or buy (packaged) software acquisition decision;
4. fully explain the phases in the design, development, testing and maintenance of a business system and describe the purpose of each phase;
5. apply systems analysis and design concepts, modelling and project management techniques to real world case studies;
6. appraise ethics and ethical standards in relation to Systems and Business Analysis;
7. effectively communicate how systems analysis and design methods and techniques are applied to real world problems.