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In today’s highly complex business world, knowledge management and organisational learning has been the ‘hot topic’ as managers seek to enhance organisational performance through innovation. There has been a growing and fundamental shift in the way the world operates; business is no longer merely shaped by the economic environment, but is indeed, shaping that environment. This is a dynamic and global phenomenon that has impacted on all business sectors since the 1990s, whether they be private, public or not-for-profit. The impact of a knowledge-based economy orientation and its concomitant relationship to organisations is still growing and the world is still waiting to feel the full impact of its arrival and influence. Students, particularly those who would like to become knowledge workers in their organisations, must have the advanced knowledge and skills required to managing knowledge and learning for innovation in their organisations. Students need to learn, understand and apply the relationships between knowledge purposes, knowledge processes and managing knowledge and learning for value-creation from inter- and intra-organisational levels and the ways that the two levels are connected.

The main objective of knowledge management and organisational learning is to provide students with the insights and skills to facilitate, in their managerial and leadership roles, higher levels of organisational effectiveness, efficiency, competitiveness and cooperativeness in emerging knowledge-based markets. This course examines the rise of the knowledge-intensive organisation and its broad relationship to the new demands of the knowledge economy. Key elements of the course consider the nature and purpose of knowledge, knowledge work, and learning within and across organisations. These connections form the basis for having purposeful knowledge management and organisational learning strategies and systems for developing high performance knowledge and learning organisations. Current and prospective managers and leaders are introduced to essential knowledge management and organisational learning principles. This will help them move toward a more strategic use of knowledge and learning in organisations. Students will work together on a professional project that showcases their ability to examine and provide advice on a relevant knowledge management and (or) organisational learning process.

On successful completion of this course students should be able to:

1. examine a broad range of theoretical dimensions and discussions associated with knowledge management and the nature of organisational learning from an information-processing perspective in a learning organisation;
2. evaluate and critically debate the current typologies of knowledge and the different approaches to developing knowledge-sharing cultures for implementing knowledge management and organisational learning;
3. apply principles associated with the strategic management of knowledge, and behavioural and cognitive approaches to learning;
4. participate as a collaborative member of a task-focused project group and think reflectively as part of ongoing learning and professional practice;
5. think critically and logically to solve problems by comprehending and analysing a relevant case, example or situation for potential complications;
6. work autonomously to complete written assessments that present knowledge, ideas, proposals, recommendations or advice in a clear and concise manner.