| Trimester 3, 2023 Online | |
| Units : | 1 |
| School or Department : | School of Business |
| Grading basis : | Graded |
| Course fee schedule : | /current-students/administration/fees/fee-schedules |
Staffing
Course Coordinator:
Requisites
Enrolment is not permitted in CIS6100 if CIS5308 has been previously completed.
Overview
Digital Services are critical components of any businesses looking to co-create value in partnering with customers, suppliers, and other value networks. Leadership in digital services focuses on building the capabilities needed to transform digital strategies and operations proactively and continually by leveraging current and emerging technologies in innovative ways to improve customers鈥� experience, value, and reach. It is important to develop the ability to see through a 鈥渄igital lens鈥� i.e., to see how technology can be applied to key business scenarios, market opportunities or identify opportunities in business operations. It is important to think about business and technology simultaneously by leading how they deliver digital services.
This course will provide you with the knowledge of service value system and service management practices to research, lead and manage digital services for businesses. It provides the fundamental and practical knowledge to create stakeholder value with enterprise service management (ESM) solutions based on the guiding principles of the widely adopted IT industry framework (ITIL). The course also introduces digital strategy and IT governance principles and provides an understanding of how best to manage digital skills of the business workforce, including cultural considerations. Successful completion of this course prepares you to become digitally savvy business leaders who could leverage technologies innovatively and apply them to solve critical business, market and customer challenges. In this course you will collaborate with others in your course to explore and create solutions for specialist and non-specialist audiences. You will also undertake individual research to critically evaluate a relevant issue and prepare a paper to communicate to other stakeholders.
Course learning outcomes
- critically evaluate the digital operating model that co-creates business value;
- research and recommend how to improve a service value system as part of the digital and IT strategy for businesses;
- work collaboratively to create stakeholder value with enterprise service management (ESM) solutions and communicate this to specialist and non-specialist audiences;
- think critically and apply IT governance, digital skills management and ethics in service management systems.
Topics
| Description | Weighting(%) | |
|---|---|---|
| 1. | Guiding principles of service management in the digital world | 10.00 |
| 2. | Researching end-to-end value co-creation through service relationships | 10.00 |
| 3. | Practices from the general management and service management domains to manage IT services | 40.00 |
| 4. | Management of digital skills in the business workforce | 10.00 |
| 5. | Aligning digital practices and standards to IT strategy and governance structures | 30.00 |
Text and materials required to be purchased or accessed
Student workload expectations
To do well in this subject, students are expected to commit approximately 10 hours per week including class contact hours, independent study, and all assessment tasks. If you are undertaking additional activities, which may include placements and residential schools, the weekly workload hours may vary.
Assessment details
| Description | Group Assessment |
Weighting (%) | Course learning outcomes |
|---|---|---|---|
| Critique (written) | No | 15 | 1 |
| Report | Yes | 35 | 3,4 |
| Research (paper) | No | 50 | 1,2,4 |