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HSW2120 Human Services Case Management

Semester 1, 2023 External
Units : 1
School or Department : School of Psychology and Wellbeing
Grading basis : Graded
Course fee schedule : /current-students/administration/fees/fee-schedules

Staffing

Course Coordinator:

Overview

This course will prepare students with skills to deliver a case management approach to client care in a range of contexts, including the human services, disability, justice, aged care, child welfare, vocational rehabilitation, health, and mental health.

Case management is the systematic planning and coordination of services to effectively address client needs and goals. This course will survey the history, models, principles, and ethics of case management. Students will also learn the primary skills and stages associated with case management including assessing, planning, coordinating, and reviewing cases. Students will also learn principles on how to develop and deliver health education.

This course contains a mandatory residential school for both external and on-campus students

Course learning outcomes

On successful completion of this course students should be able to:

  1. Examine the history and emergence of case management.
  2. Compare, contrast and critique different case management models and apply case management skills, theories, and functions.
  3. Demonstrate knowledge of ethical principles and values in the case management process and course assessment of cases.
  4. Critically analyse ethical research and enquiry and the need to adhere to the norms of academic integrity
  5. Analyse organisation and planning skills to develop a contextualised case management framework for an agency and target client group
  6. Examine the knowledge and practice skills required in human services design and delivery.

Topics

Description Weighting(%)
1. Introduction to Case Management 5.00
2. Historical Perspectives on Case management 5.00
3. Models of Case Management 10.00
4. Ethical and Legal Perspectives 10.00
5. The Assessment Phase of Case Management 10.00
6. Intake Skills 10.00
7. Service Planning 10.00
8. Managing Documentation 10.00
9. Service Coordination 10.00
10. Working within the Organisational Context 5.00
11. Monitoring and Reviewing Service 10.00
12. Maintaining Professional Resilience 5.00

Text and materials required to be purchased or accessed

There are no texts or materials required for this course.

Student workload expectations

To do well in this subject, students are expected to commit approximately 10 hours per week including class contact hours, independent study, and all assessment tasks. If you are undertaking additional activities, which may include placements and residential schools, the weekly workload hours may vary.

Assessment details

Approach Type Description Group
Assessment
Weighting (%) Course learning outcomes
Assignments Written Essay No 40 1,2,3
Assignments Written Workbook No 30 2,3,4
Assignments Written Reflection (personal/clinical) No 30 5,6
Date printed 9 February 2024