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As business managers, scholars, commentators, and government officials continue to struggle to understand how to effectively manage people and organisations and create positive and effective organisational cultures, the question of what role people and organisational dynamics play in building high performance and sustainable organisations is central to this debate. Insight into the behaviour of individuals, groups and organisations and the sometimes dysfunctional ways that people act in groups and organisations may go a long way toward answering these questions, and helping to avoid problems in the future. The challenge of creating effective and sustainable organisations underscores the value of effectively managing people and organisations by drawing on the discipline of ‘Organisational Behaviour’.

All students undertaking graduate studies in Business need to appreciate and understand the nature of organisational behaviour. They should also be able to articulate behavioural issues in business situations. This course provides a framework in which students are exposed to a range of theories and experiences within the field of organisational behaviour which will allow them to further develop insights, attitudes and skills to a level consistent with the expectations for senior management. The course aims to provide an understanding of the behaviour of people at work. It analyses behaviour at the individual, group and organisational levels. Managers must understand the complex interactions that influence the effectiveness of different management strategies and organisational structures under different environmental and technological conditions. As well as reviewing the current theories and research in the area, the course uses case studies to examine the implications for practising managers.

On successful completion of this course students should be able to:

1. describe and critically analyse the foundations of individual behaviour and its impact upon work organisations;
2. critique employee satisfaction and motivation as determinant of work performance;
3. explain and critically analyse how communication, negotiation and conflict management could be utilised to enhance work performance and employee outcomes;
4. critically evaluate how groups and teams develop and function, and how group dynamics affect performance;
5. critically evaluate and apply the various leadership approaches;
6. critically analyse how organisational effectiveness is influenced by factors such as power, organisational design and organisational culture;
7. describe and critically evaluate the process of organisational change and identify and apply change to achieve positive organisational outcomes.