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Aircraft accident and incident data has consistently shown that around 70% of all accidents and incidents are caused by humans performing sub-optimally. Safety management systems are now mandatory in aviation in most developed countries and have replaced quality management systems as a data-driven means for identifying safety risks, for promoting safety, and for training employees in evidence based areas of safety concerns. Within the processes of an SMS, human factors training is administered at an umbrella level. Human factors training aims to equip staff with the knowledge, skills and attitudes, to enable them to safely perform within the pressures of a dynamic and high-risk environment.

In this course students wishing to enter the aviation industry in a managerial or supervisory capacity will acquire an in-depth knowledge of human behaviour and performance limitations and the ensuing risks to safety caused by such breakdowns. They will learn to understand the systemic processes in place to mitigate for human performance failures within an aviation system, and to understand the sources of data which drive risk mitigation strategies appropriate for a high risk industry. A range of non-technical skills will be examined as part of the course.