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Organisations are complex systems made up of people and other resources. In order to deliver products, services and other outcomes that satisfy the needs of society, a tremendous amount of work has to be done in and through these organisations. Work and the work performance of the people employed to do the work therefore form the cornerstone of employment relationships.

It is the responsibility of managers and leaders of organisations to ensure the full potential and talent locked up in the organisation's human resources are utilised and developed. It is only through skills and competencies enhancement that organisations are able to compete, survive and be successful in an increasingly volatile and uncertain business environment. This requires a professional approach to the management of work performance and to the continuous development of staff. Through a strategic approach to performance management and people development organisations not only develop people, but the organisation as a whole. The underlying philosophy is therefore that through effective performance management and the concomitant development of human resources, organisations are more able to compete and be successful in a sustainable way. This course deals with issues that relate to how the strategic performance targets of organisations can be supported and achieved through managing the performance of staff and the continuous development of employees as individuals as well as groups. The main focus is on learning experiences and interventions that are intended to change and improve the behaviour and performance of the members of organisations in order to bring about improved organisational performance and personal growth.