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The nature of the 21st century workplace is challenging. Leaders need to be able to manage complexity and uncertainty navigating many different moving parts, all within a changing market place and unprecedented change. In many workplaces, ongoing quality, productivity or product issues have their foundation in some sort of ongoing problem that has not been addressed, whether that be structural, related to people, workflows, technology or a changing market. This minicourse focuses on intractable problems, which are characterised as professional or workplace problems that are persistent, significant, and not easily managed or solved.

This minicourse aims to support students to develop confidence and capacity in tackling these sort of problems in a way that adds value to their professional context by strengthening others in the organisation.

Please be advised that this minicourse is made up of four parts please see MGT8038 for the full course specification.